Friday, 17 October 2008
Do they set targets too high?
From past experience, the big bosses of these supermarkets always aim higher and higher. Each department is set targets, wether its availability, attendance or items per hour. As soon as the department reaches a target, they set it higher. They can get to a stage where they become almost impossible to reach, and yet its the staff who get blame and not bosses for upping the targets. Is this a way forward for the growth of the business, or just squeezing the staff for all they can?
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2 comments:
I work for asda as a home shopping picker. We always seem under staffed, normally about 8 pickers for 65+ orders, and yet the managers say its because we have 'overspent' on wages. How far can they push us? We have to pick about 160 items per hour and if something is not on the shelf, we are expected to go and find it in the warehouse. They DO set the targets too high! How do they expect us to reach pick rate targets, availability targets and wage targets all at the same time??? It doesn't seem possible! I'm tempted to work for Tescos as they always have loads of pickers in. They only push 6 totes around compared with our 10+, and they never seem to be such a hurry like us. Does anyone know what the pick targets are at Tescos?
Well, I'm not too familiar with Asda or Tesco home shopping but, I can understand the stress you must feel. The thing with all home delivery companies is that you have no control over the amount of orders you get from one day to the next so getting the right balance of staff must be a nightmare for any manger. However, im sure that the companies do have some control over the maximum orders available and should be ready for a max out, all of the time. 8 shopping pickers for that many orders does seem a little crazy! Do you know what your max order number is? It takes me about 1 hour to do my weekly, so 8 of me would take about 9 hours to pick 65+, and thats without a break! Hmmm, interesting, I'll see what i can dig up on Tesco, Sainsbury and Iceland. See how their figures add up.
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